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Terms & Conditions (Federlein)

At Izora, we believe fine jewellery should continue to hold value long after the day it is purchased. Our Buyback & Exchange Policy is designed to give our customers transparency, flexibility and confidence in every Izora purchase. All buyback and exchange requests are subject to verification of the jewellery and the terms set out below.

1. Diamond Buyback & Exchange

Eligible diamonds purchased from Izora will be accepted for cash buyback at 80% of the diamond value stated on the original Izora invoice.

The buyback value applies only to the invoiced value attributable to eligible diamonds and does not include any other charges forming part of the original purchase price.

Eligible diamonds purchased from Izora will receive 100% of the diamond value stated on the original Izora invoice when exchanged towards the purchase of new jewellery from Izora.

The exchange benefit applies only to the invoiced value attributable to eligible diamonds and does not include any other charges forming part of the original purchase price.

2. Polki Buyback & Exchange

Eligible polki diamonds purchased from Izora will be accepted for cash buyback at 75% of the polki diamond value stated on the original Izora invoice.

The buyback value applies only to the invoiced value attributable to eligible polki diamonds and does not include any other charges forming part of the original purchase price.

Eligible polki diamonds purchased from Izora will receive 100% of the polki diamond value stated on the original Izora invoice when exchanged towards the purchase of new jewellery from Izora.

The exchange benefit applies only to the invoiced value attributable to eligible polki diamonds and does not include any other charges forming part of the original purchase price.

3. Gold & Silver Value

Gold and silver contained in eligible Izora jewellery will be valued at 100% of their prevailing market value on the date of evaluation, based on:

  • the verified purity of the respective metal;

  • the verified net weight of each metal contained in the jewellery; and

  • the applicable prevailing metal rate used by Izora on the date of evaluation.

Where an Izora jewellery piece contains more than one metal, including both gold and silver, each metal will be valued separately according to its verified purity and net weight.

4. Making Charges, Gemstones & Other Deductions

Making charges are not refundable and do not form part of the buyback or exchange value. The value attributable to coloured gemstones, semi-precious stones, pearls, enamel, non-diamond stones or other decorative materials will also not ordinarily form part of the buyback or exchange value unless expressly stated otherwise by Izora.

Applicable taxes and other charges paid at the time of original purchase are not included while calculating the buyback or exchange value.

5. Eligibility & Verification

To avail the Buyback & Exchange Policy, customers may be required to provide the original Izora invoice and/or Certificate of Authenticity associated with the jewellery.

Before accepting any jewellery for buyback or exchange, Izora reserves the right to inspect and verify, amongst other things:

  • authenticity;

  • diamond specifications;

  • metal purity & composition;

  • net metal weight;

  • stone weight;

  • product identification; and

  • the physical condition of the jewellery.

The final buyback or exchange value will be calculated only after completion of this verification.

6. Alterations, Repairs & Third-Party Work

The Buyback & Exchange Policy shall cease to apply where the jewellery has been altered, modified, repaired or otherwise worked upon by any person or establishment not expressly authorised by Izora.

This includes, without limitation:

  • resizing;

  • soldering;

  • alteration of the design;

  • replacement or removal of diamonds or stones;

  • addition or removal of metal;

  • modification of clasps, chains or other components; or

  • any repair or structural modification performed outside Izora.

Any such external intervention may affect the authenticity, weight, composition or integrity of the jewellery and shall therefore render the applicable Izora buyback and exchange benefit null and void.

7. Metal Composition Disclosure

Certain Izora jewellery designs may be manufactured using more than one precious metal, including combinations of gold and silver.

Where applicable, the respective metal composition, purity and/or weight shall be disclosed on the relevant invoice, Certificate of Authenticity, product description or other documentation issued by Izora.

A jewellery article containing both gold and silver, or any other combination of metals, must not be represented as being made entirely or exclusively of gold unless expressly described and certified as such by Izora.

Customers are advised to retain the original Izora invoice and Certificate of Authenticity as the authoritative record of the jewellery's specifications and composition.

8. Gifting, Resale, Transfer & Pledging

Following the original sale by Izora, any subsequent:

  • gifting;

  • sale or resale;

  • transfer of ownership;

  • pledge;

  • mortgage;

  • financing arrangement;

  • use as collateral or security; or

  • representation of the jewellery to another person or institution

shall be undertaken entirely at the responsibility of the purchaser and/or subsequent holder of the jewellery.

Any person subsequently dealing with an Izora jewellery piece should refer to its original invoice and Certificate of Authenticity for its correct metal composition, purity, diamond specifications and other relevant details.

9. Misrepresentation by Purchasers or Third Parties

Izora shall not be responsible for any incorrect, incomplete, misleading or fraudulent representation made by a purchaser, recipient, reseller, subsequent owner or any other third party regarding the jewellery, including representations concerning its:

  • metal composition & purity;

  • gold or silver content;

  • weight;

  • diamond content;

  • stone content;

  • value; or

  • authenticity.

In particular, where Izora has correctly disclosed that an article contains both gold and silver or otherwise consists of multiple materials, Izora shall not be responsible for any subsequent person representing that article as being made entirely of gold or using it as such for the purposes of a sale, loan, pledge, mortgage, financing arrangement or other transaction.

10. Indemnity

To the extent permitted by applicable law, the purchaser agrees to indemnify and hold harmless Izora India, its owners, affiliates, employees and authorised representatives against claims, losses, liabilities, damages, costs or expenses arising from:

  • any fraudulent or misleading representation made by the purchaser concerning the jewellery;

  • any representation of the jewellery contrary to the specifications disclosed by Izora;

  • any unauthorised resale, pledge, mortgage or financing transaction involving such misrepresentation;

  • any alteration or modification of the jewellery by an unauthorised third party; or

  • any unlawful or fraudulent use of the jewellery following its purchase from Izora.

This indemnity does not apply to any loss or liability arising directly from an incorrect representation, specification or disclosure made by Izora itself.

11. Determination of Value

The valuation determined by Izora following inspection and verification of the jewellery shall form the basis for calculating the applicable buyback or exchange amount.

Where there is a discrepancy between the original recorded specifications and the jewellery presented for evaluation due to wear, damage, alteration, stone loss, modification or any other reason, the verified specifications at the time of evaluation may be taken into consideration.

12. Policy Applicability

The Buyback & Exchange Policy is available only for eligible jewellery originally purchased from Izora and is subject to the terms applicable to the particular product at the time of purchase..

13. Changes to the Policy

Izora reserves the right to revise the administrative terms, verification procedures and operational process relating to this policy from time to time. However, the commercial buyback or exchange entitlement applicable to a jewellery piece shall be determined in accordance with the terms committed by Izora for that piece at the time of its original purchase, unless otherwise agreed with the customer.