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Frequently Asked Questions
Izora Brand FAQs
Izora combines over 70 years of collective expertise with artisanal craftsmanship to create lab grown diamond jewelry that blends Indiantraditions like Polki and Kundan with modern global aesthetics. Unlike mostbrands, Izora controls the entire process — from diamond growing to jewelrydesign.
Yes. Lab grown diamonds are chemically, physically, and optically identical to mined diamonds. They’re simply created in a lab using advanced technology, making them a more sustainable and ethical choice.
You can contIzora’s lab grown diamond jewelry is typically 40–60% more affordable than mined diamond jewelry of the same quality, whileoffering equally brilliant sparkle and certified authenticity.act us through our contact page! We will be happy to assist you.
Yes. Our design studio in Surat specializes in bespokecreations, from bridal jewelry to everyday pieces. Customers can personalizedesigns to match their occasion, style, and budget.
Every Izora diamond is accompanied by internationally recognized certification (IGI/GIA equivalent), assuring you of its authenticity, cut, clarity, and brilliance
While all these brands specialize in lab grown diamonds, Izora stands out for its heritage-driven design philosophy, in-house production, and focus on blending traditional Indian artistry with modern innovation. Our wide price brackets also make fine diamond jewelry more accessible without compromising luxury
Absolutely. Lab grown diamonds are increasingly chosen by brides for engagement rings, wedding sets, and trousseau jewelry. Izora’s bridal collections offer timeless elegance while being more conscious and affordable
Izora’s fine lab grown diamond jewelry is available at our stores across India and online, with nationwide delivery and
secure packaging
Izora offers lifetime maintenance, free cleaning, and buyback options on its jewelry, ensuring your diamonds remain as brilliant as the day you bought them.
Lab grown diamonds are eco-friendly, conflict-free, and offer better value for money. With the same sparkle and authenticity as natural diamonds, they’re the smarter, future-forward choice.
Buy back & Exchange FAQs
Izora offers both lifetime exchange and buyback on diamond and polki jewelry, ensuring your purchase always retains value.
For exchanges, Izora provides 100% of the gold value at the current market rate and 100% of the diamond or polki value at the current market rate.
For buybacks, Izora provides 100% of the goldvalue at the current market rate, and 80% of the diamond or polki value at the current market rate
Yes, both buyback and exchange apply to customized jewelry, subject to the same value calculation policies.
Shipping & Delivery FAQs
Orders are typically delivered within 10–14 business days across India. Custom and bridal pieces may take longer, and timelines are shared at checkout. Ready to ship pieces are shipping in 2-3 days.
Yes, Izora ships worldwide with secure and insured logistics partners
We offer free insured shipping within India on all orders. International shipping charges vary by country.
Order & Payment FAQs
We accept credit/debit cards, net banking, UPI, and select EMI options for convenience.
Once shipped, you’ll receive a tracking link via email and WhatsApp to follow your order’s journey.
Orders can be modified or canceled within 24 hours of purchase. For custom designs, cancellation policies vary.
Returns, Exchange & Warranty FAQs
We offer a 7-day easy return on ready jewelry. Custom-made and engraved pieces are non-returnable.
Yes, we offer lifetime buyback and exchange at prevailing rates, ensuring long-term value.
All jewelry comes with a lifetime warranty on diamond authenticity and complimentary cleaning services.
Jewelry Care FAQs
Store separately in a soft pouch, avoid direct contact with chemicals, and get it professionally cleaned once a year.
Yes, we offer free cleaning and maintenance services at all our stores